I build scalable products across lending, collections, and conversational AI – combining product thinking with structured program delivery to drive measurable business impact.
"Transforming India's financial ecosystem through innovative product solutions that scale from millions to billions of users."
With 9+ years of deep experience in India's fintech revolution, I've been privileged to work across transformative organizations including Mobikwik, IndusInd Bank, PayU, and Bajaj Finserv. My journey spans the entire spectrum of financial products – from digital lending platforms that serve millions to conversational AI solutions that redefine customer experiences.
I specialize in building products that don't just scale technically, but create genuine value for India's diverse financial ecosystem. My focus areas include collections optimization, lending workflow automation, and AI-driven customer interactions. I believe in combining strategic product thinking with structured program delivery to ensure complex technical solutions translate into measurable business outcomes and customer satisfaction.
What sets me apart is my ability to navigate the unique challenges of the Indian market – from regulatory compliance to diverse user behaviors – while maintaining global product standards and innovation velocity.
"Empowering India's financial future through products that combine structure, empathy, and scale – making financial services more accessible, efficient, and human-centered."
Architected and launched a comprehensive digital collections platform that transformed recovery operations. Achieved 40% improvement in recovery rates through intelligent automation, customer segmentation, and empathetic communication workflows – directly impacting millions of users across India.
Led end-to-end development of an AI-powered voicebot for customer service automation. Reduced manual intervention by 60% while improving customer satisfaction scores by 35% – demonstrating how AI can enhance rather than replace human touch in financial services.
Orchestrated seamless migration of learning management systems across multiple Indian markets. Achieved zero downtime while serving 10,000+ learners, establishing new benchmarks for cross-functional program delivery in the fintech education space.
Spearheaded complete product lifecycle for EasyCredit Card launch – from market research to post-launch optimization. Achieved 25% faster approval times through streamlined processes, setting new industry standards for credit product delivery in India.
Designed and implemented a standardized project delivery framework that became the gold standard across organizations. Improved on-time delivery rates by 35% while reducing resource conflicts and enhancing stakeholder satisfaction across multiple product teams.
Open to discussing product opportunities, fintech innovations, consulting engagements, or connecting with fellow product leaders driving India's financial transformation.